Information for Patients regarding Coronavirus (COVID-19)

Information for Patients regarding Coronavirus


Please read the following statement fully and carefully

As you will be aware, we have been closed for face to face treatment since 23rd March.

The Scottish Government have now advised that we can reopen from Monday 22nd June.

Whilst this may initially seem like great news, NHS practices in Scotland have had severe restrictions placed on them. We are still unable to offer any routine treatment currently and are only able to see patients for URGENT dental care.

What does this mean for you as a patient?

Your initial point of contact will be to call the practice if you are having dental issues, where our staff can listen to you about your dental problem and give advice, and if necessary arrange an appointment.

We appreciate that many of you may be in the middle of treatment and therefore be concerned that you have treatment still due to be done. We unfortunately cannot resume normal care yet under the NHS Fee System. Any urgent treatments that generate aerosols (fillings / root treatment) can now be performed at Belhaven.

However for planned and routine care we are able to offer this independently of the NHS and our advice is to phone reception to discuss your requirements.

We are now also able to offer our patients a dental membership plan with full and priority access to all of our dental treatments including those that generate an aerosol such as tooth coloured fillings

Due principally to social distancing requirements, we are only allowed to see around 10 patients per day for each of the dentists/hygienist working in practice (bear in mind we previously would see over 100 patients between us in a day), so we have to prioritise patients based on need. 

To assist with trying to see as many patients as we can with the above restrictions, we are extending our opening hours.

To enable social distancing and to protect our staff, our front door will be locked, and patients will only be admitted who have pre-arranged appointments, so please do not turn up at the practice without an appointment.

If you are shielding and have an urgent care issue, please call and we will make special arrangements for you.

To help you with the new patient journey, Catherine has prepared this guide for you – click here

I appreciate that it is frustrating to not be able to access your usual dental care, and ask that you please respect our staff and try to be understanding, we have no option but to comply with regulations set by the Chief Dental Officer for Scotland.

It’s equally frustrating for us having built up a business over the last 15 years centred on patient care to not be able to provide you with the level of service that we have worked so hard to provide, but we will get back there eventually.

As soon as we can resume further services, we will update you through our usual channels.

So, for the moment, please do not call the practice unless you need advice to allow us to prioritise patients in need.

Many thanks to you and all our loyal patients for your patience with these restrictions, and all your kind words and support over the last few months.

COVID-19 UPDATE – 24th MARCH 2020


Due to the coronavirus outbreak and in accordance with instructions from the Scottish Government and the Chief Dental Officer, only patients with severe symptoms of infection, bleeding or trauma will be seen for emergency dental treatment at the present time.

This will be provided at a designated Health Board premises.

If you have a dental emergency please use the following guidance:

Between the hours of 9am and 6pm you should phone our usual number on 01475 741186 where our staff will continue to provide dental advice. 

After 6pm and at weekends you should contact NHS24 on 111.

If at possible, please try to phone us during our available hours to avoid overloading the NHS 24 line.

Please stay at home and stay safe.



For up to date information on COVID-19, please visit NHS Inform.